|
|
|
| Questions? |
| |
| Below are questions most frequently asked concerning
the American Home Shield warranty. If you are interested in
becoming an American Home Shield service provider, please complete
and submit the Service Provider Application
form. Upon receipt of the form, a representative from American
Home Shield's Contractor Relations department will contact you
and answer any additional questions you may have regarding your
potential partnership with AHS. |
| |
| Q
: |
What is
a home warranty? |
| A
: |
A home warranty is a service
contract, normally for one year, which helps protect homeowners
against the cost of unexpected covered repairs or replacement
on their major systems and appliances that break down
due to normal wear and tear*. |
| |
|
| Q
: |
Is coverage
through AHS available everywhere? |
| A
: |
Almost. American Home Shield
home warranties are currently available in 49 states(not
available in Alaska), including the District of Columbia. |
| |
|
| Q
: |
What is
Basic Coverage? |
| A
: |
Generally, basic coverage**
for a home under 5,000 sq ft, regardless of age* includes
the home's heating, plumbing, electrical system, water
heater and major appliances, such as range/oven/cooktop,
dishwasher, garbage disposal, etc. Home warranties are
available for homes that are over 5,000 sq ft for an additional
fee. |
| |
|
| Q
: |
What happens
when a covered system or appliance breaks down? |
| A
: |
Customers call our 24-hour
toll-free number, 1-800-735-4663 or visit our website
www.ahsservice.com,
to request service. We will then fax the work order to
a contractor to perform the service call. The contractor
calls the customer to set up a mutually convenient appointment
time. |
| |
|
| Q
: |
Do I collect
anything from the home owner? |
| A
: |
Yes, there is a trade service
call fee due when the technician comes to the home, normally
$35-$50. The trade service call fee is for each visit
by a service technician. Additional charges may apply
to specific repairs and replacements. |
| |
|
*Systems and
appliances designated by the manufacturer as commercial
are not covered.
**Optional coverage such as pool/spa may be available
at an additional fee. Please read the contract for specific
coverage, limitations and exclusions. If you would like
a copy of the contract to review prior to purchase, please
fill out a Contact Us form.
***Coverage is for homes 4,000 square feet and under in
Hawaii and Florida. |
|
| |
|
|
|
